Shipping conditions

Delivery time

General delivery deadline, within 15 working days from the conclusion of the contract. If for any reason the delivery deadline differs from the deadline indicated here, in that case the expected delivery deadline has been separately agreed with the customer.

For products that are not in stock, they will be handed over to the shipping company within 15-25 business days from the confirmation of order acceptance. If, due to reasons beyond our control, we are unable to fulfill your order or are only able to fulfill it with a delay, we will contact you immediately.

The Service Provider draws the attention of Users to the fact that if the User does not take over the ordered products that have been delivered in accordance with the contract (regardless of the payment method), he commits a breach of contract. According to the Civil Code (Section 6:142), anyone who causes damage to the other party by breaching the contract is obliged to compensate for it. He is exempt from liability if he proves that the breach of contract was caused by circumstances beyond his control that were unforeseen at the time of conclusion of the contract, and that he could not have been expected to avoid the circumstances or prevent the damage. The damage caused to the subject of the service must be compensated for as compensation. In the event of an intentional breach of contract, the Service Provider must be compensated for all damages.

This means that the Service Provider - if the Consumer does not indicate their intention to withdraw - will also claim against the Users for any damage caused by the purchase and storage of the products and the shipping costs (round trip).

Shipping cost

Home delivery services are provided for a fee using a third-party delivery service provider, unless otherwise stated. The lavidayarn.com web store uses the GLS courier service to deliver its products. All service fees listed include the full cost of package delivery and shipping.

Upon receipt of the withdrawal declaration, the Service Provider shall, in accordance with the above legislation, immediately, but no later than within 14 days of becoming aware of the withdrawal, refund the amount paid to the Consumer, excluding the delivery fee.